Cancellation and refund policy
Last updated: 12 October 2026
The Kinidhi app is free. This policy covers the two things you can pay us for: the done-for-you family tree service and voluntary contributions.
Done-for-you family tree service
- Before the first session: cancel any time for a full refund.
- After the first session, before handover: cancel for a 50% refund. Anything we have already built stays in your family's Kinidhi.
- After handover: no refund, but tell us within 30 days if something is wrong or missing and we will fix it at no cost.
- If we cannot deliver (for example, we cannot schedule the sessions within 6 weeks), we refund you in full.
How the service is delivered
The service is delivered online. Sessions take place over WhatsApp video calls, and the result is delivered in the Kinidhi app at app.kinidhi.com. Nothing is shipped. We aim to hand over within 3 to 4 weeks of the first session.
Voluntary contributions
Contributions ("Buy us a coffee") are voluntary and unlock nothing in the app, so they are not normally refunded. If you paid by mistake or paid the wrong amount, email us within 7 days and we will refund it.
How to cancel or ask for a refund
Email hello@kinidhi.com from the address you paid with, and include the payment ID from your receipt. Approved refunds go back to the original payment method within 5 to 7 working days.